No pre-requisite is required to take this course.
To be competitive, businesses must deliver what customers want. This is a simple but often ignored axiom – we often assume we know what they want. The key to achieving high levels of customer loyalty while achieving aggressive corporate goals is to understand the Voice of the Customer and how it drives higher market share, improved operating margins, higher quality levels and shorter lead times.
This workshop is appropriate for continuous improvement leaders in a wide range of industries, functional areas, and levels, such as:
VRI offers fully customizable Workshops to fit any industry or schedule.