Determine the Voice of the Customer (VOC)

Course Pre-requisite:

No pre-requisite is required to take this course.

Customized to your organization’s needs

Online Bootcamp, Live-Instructor Led

Online, onsite, or both

Program Overview

To be competitive, businesses must deliver what customers want. This is a simple but often ignored axiom – we often assume we know what they want. The key to achieving high levels of customer loyalty while achieving aggressive corporate goals is to understand the Voice of the Customer and how it drives higher market share, improved operating margins, higher quality levels and shorter lead times. 

Who Should Attend:

This workshop is appropriate for continuous improvement leaders in a wide range of industries, functional areas, and levels, such as:

Course Customizations and Durations

VRI offers fully customizable Workshops to fit any industry or schedule. 

Lean Workshop

Learning Objectives:

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